Privacy Policy

Last updated: June 8, 2026

This Privacy Policy explains how PawNura ("PawNura," "we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from trypawnura.com (the "Site").

Information We Collect

Information you provide to us:

  • Contact and order details such as your name, email address, shipping and billing address, and phone number.
  • Payment information. Payments are processed securely by our payment providers, and we do not store full payment card details on our servers.
  • Any information you share when you contact us, such as your message and email address.

Information collected automatically:

  • Device and usage data such as your IP address, browser type, device information, the pages you view, and how you interact with the Site.
  • This information is collected through cookies and similar tracking technologies, described below.

Cookies and Tracking Technologies We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and support our advertising.

We also use advertising and analytics tools provided by third parties, including:

  • Meta Pixel (Facebook and Instagram)
  • TikTok Pixel

These pixels collect information about your activity on our Site, such as the pages you visit and actions you take, so that we can measure how our ads perform, understand our audience, and show you relevant ads on Meta and TikTok, including retargeting. This information may be shared with Meta and TikTok, who process it under their own privacy policies.

You can manage your preferences through your ad settings on Meta and TikTok, your browser's cookie controls, and tools such as the Global Privacy Control.

How We Use Your Information We use your information to:

  • Process and fulfill your orders, including shipping and order confirmations
  • Provide customer support and respond to your inquiries
  • Send transactional emails, and marketing emails if you have opted in
  • Operate, improve, and secure the Site
  • Measure and improve our advertising and marketing
  • Comply with our legal obligations and prevent fraud

How We Share Your Information We share personal information with service providers who help us run our business, including:

  • Our e-commerce platform (Shopify)
  • Payment processors
  • Shipping and fulfillment partners
  • Advertising and analytics providers, including Meta and TikTok
  • Email and customer support tools

We may also share information when required to comply with the law, enforce our terms, or protect our rights. We do not sell your personal information for money.

Your Privacy Rights Depending on where you live, you may have the right to access, correct, or delete your personal information, and to opt out of certain uses such as targeted advertising.

Some privacy laws treat the use of advertising cookies and pixels as a "sale" or "sharing" of personal information for targeted advertising. You can opt out by adjusting your cookie settings, using browser controls or the Global Privacy Control, and managing your ad preferences on Meta and TikTok. To exercise any of your rights, email us at support@trypawnura.com, and we will respond as required by applicable law.

Data Retention We retain your personal information for as long as needed to fulfill the purposes described in this policy, including order records and legal and accounting requirements.

Children's Privacy Our Site is not directed to children under 13, and we do not knowingly collect personal information from them.

Third-Party Links Our Site may contain links to other websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version.

Contact Us If you have questions about this Privacy Policy or your personal information, contact us at: PawNura support@trypawnura.com