Terms of service

Last updated: June 8, 2026

Welcome to trypawnura.com (the "Site"), operated by PawNura ("PawNura," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Site and your purchase of any products from us. By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

Eligibility You must be at least 18 years old, or the age of majority in your jurisdiction, and able to enter into a binding contract in order to purchase from us.

Products and Descriptions We work to describe and display our products as accurately as possible. However, we do not guarantee that product descriptions, images, colors, or other content are entirely accurate, complete, or error-free, and actual product appearance may vary slightly from images. We reserve the right to modify, limit, or discontinue any product at any time.

Pricing and Payment All prices are listed in US Dollars (USD) and are subject to change without notice. We make every effort to ensure pricing is accurate, but errors may occur. If we discover an error in the price of an item you have ordered, we will contact you and give you the option to confirm the corrected order or cancel it. By placing an order, you authorize us to charge your selected payment method for the total amount, including any applicable taxes and fees.

Orders Your order is an offer to purchase. We reserve the right to accept, decline, or cancel any order at our discretion, including orders that appear fraudulent, exceed quantity limits, or result from pricing errors. If we cancel an order after payment, we will issue a refund.

Promotions and Discounts From time to time we may offer sales, discounts, or promotions. These are limited-time offers and may be changed or ended at any time. Promotional prices apply only while the offer is active.

Shipping Shipping timelines, costs, and details are described in our Shipping Policy, which forms part of these Terms.

Returns and Refunds Our return and refund terms are described in our Refund and Returns Policy, which forms part of these Terms.

Intellectual Property All content on this Site, including text, images, graphics, logos, and PawNura branding, is owned by PawNura, licensed to us, or used with permission. You may not copy, reproduce, modify, distribute, or use our content without our prior written permission.

Acceptable Use You agree not to use the Site for any unlawful purpose, to interfere with its operation or security, or to attempt to gain unauthorized access to any part of the Site or its systems.

Product Use and Disclaimer Our products are intended for general use with household pets. Please follow the included instructions for safe setup and use. Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition. They are not a substitute for professional veterinary care. If you have concerns about your pet's health, please consult a veterinarian.

Disclaimer of Warranties The Site and our products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose, except for any warranty that cannot be excluded under applicable law.

Limitation of Liability To the fullest extent permitted by law, PawNura will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our products. Our total liability for any claim relating to a product will not exceed the amount you paid for that product.

Indemnification You agree to indemnify and hold harmless PawNura and its team from any claims or expenses arising out of your misuse of the Site or violation of these Terms.

Third-Party Links The Site may contain links to third-party websites. We are not responsible for the content or practices of those sites.

Changes to These Terms We may update these Terms from time to time. The "Last updated" date above reflects the most recent version. Your continued use of the Site after changes take effect means you accept the updated Terms.

Governing Law These Terms are governed by the laws of the State of New Mexico, without regard to its conflict of law principles. Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Contact Us If you have questions about these Terms, contact us at: PawNura support@trypawnura.com